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Industrial Management IPU IT notes and question paper free download - Dipesh S - 05-01-2017
QUESTION PAPERS:-
SYLLABUS:-
UNIT I
Industrial relations- Definition and main aspects. Industrial disputes and strikes. Collective bargaining.
Labour Legislation- Labour management cooperation/worker’s participation in management. Factory legislation. International Labour Organization.
UNIT II
Trade Unionism- Definition, Origin, Objectives of Trade Unions. Methods of Trade unions. Size and finance of Indian Trade unions-size, frequency distribution, factors responsible for the small size. Finance-sources of income, ways of improving finance.
UNIT III
Work Study-Method study and time study. Foundations of work study. Main components of method study. Time study standards. Involvement of worker’s unions. Work Sampling. Application of work study to office work.
UNIT IV
Quality Management- What is Quality? Control Charts. Quality is everybody’s job. Taguchi Philosophy. Service Quality. What is Total Quality Management (TQM)? Roadmap for TQM. Criticism of TQM. Six Sigma.